This is the Benchmark Audio support model which, for me, distinguishes real customer support from the community approach that is merely a convenience to the company. I preferred sending in a question and Damien, et al, responding. Now, what I don't like is the vague support system which seems to rely on the "community". I hope to have more to say on this down the road. The Studio download went fine and, though early days, I am very impressed with Studio over Plus. I am running the Benchmark amp and DAC3L with the LA4 preamp to be added soon. As a long-time Tidal subscriber, I have no issues with subscriptions so long as there is performance value for the investment. I was surprised by the subscription business model and to learn that my current software is now a "legacy". I've used Audirvana for years, but less so over the last several months. I recently initiated the 30-day trial of Studio.
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